Introduction to Change Management

Change Management is a process that governs modifications to an IT environment. Its purpose is to assess, plan, authorise, and implement changes in a controlled manner. By evaluating the impact of changes, managing risks, and ensuring alignment with goals, change management can minimise disruptions to our services.

This set of documentation will describe how the change management process has been designed for BriCS and the processes to follow when creating, implementing and getting approval for changes.

• Change Management Process - This document describes the overall change management process.
• Change Management Board - The Change Management Board is responsible for enforcing the change management process and approving major and/or disruptive changes.
• Creating Change Requests - What you need to include to create a high quality change request.
• Change Completion - Processes which should be followed after a change is complete.
• Emergency Changes - How change management works when a change must be performed quickly.